FREQUENTLY ASKED QUESTIONS
Our minimum order is Dhs 50.
However, any order below Dhs 150 will incur a delivery fee of Dhs 15.
Our selection is the fruit of hard work from various artisans and small producers who create unique and special products for the customers to enjoy. While this may be so, our team is committed to customer satisfaction and happiness.
If you are unsatisfied with the quality of the product you have purchased from our store, you must inform us within 24 Hours from delivery for an exchange or replacement.
To be eligible for a return or exchange, your purchased product must be unused and in the same condition and temperature in which you had received it in. Products that have been compromised. in any way will not be eligible for a return, exchange, or refund.
We try our best to reach all the possible locations we can. Below is our schedule for delivery.
Dubai – from Saturday to Thursday, 8 AM – 6 PM
Abu Dhabi – Sunday / Tuesday, 8 AM – 6 PM
Sharjah /Ajman / Ras Al Khaimah – Monday or Tuesday, 8 AM – 6 PM
We currently do not have deliveries in Umm Al Quwain, Al-Ain, Fujairah. If customers from these regions do want to order products from us, we request you to please get in touch with our team.